NIST CSF 2.0
Operational

Communications Policy Template

Response and recovery activities are coordinated with internal and external stakeholders. (NIST CSF 2.0: RESPOND — RS.CO / RECOVER — RC.CO)

What This Policy Covers

Purpose and Scope-Policy objectives and communication program overview.
Internal Communication Procedures-Staff notification, escalation paths, and war room protocols.
External Stakeholder Communication-Customer, partner, and supplier notification procedures.
Regulatory and Legal Notifications-Mandatory reporting timelines and regulatory contacts.
Media and Public Relations-Approved spokespersons and public statement procedures.
Recovery Status Updates-Communication cadence during active recovery.
Communication Records-Logging and retention of incident communications.

Required Sections

A compliant Communications Policy for NIST CSF 2.0 must include the following7 sections. Each section addresses a specific control requirement that auditors will review.

1

Purpose and Scope

Policy objectives and communication program overview.

2

Internal Communication Procedures

Staff notification, escalation paths, and war room protocols.

3

External Stakeholder Communication

Customer, partner, and supplier notification procedures.

4

Regulatory and Legal Notifications

Mandatory reporting timelines and regulatory contacts.

5

Media and Public Relations

Approved spokespersons and public statement procedures.

6

Recovery Status Updates

Communication cadence during active recovery.

7

Communication Records

Logging and retention of incident communications.

Generate a Customized Version

This template shows the required structure. PoliWriter generates a fully customized Communications Policy that references your actual cloud providers, identity systems, tools, and team practices — ready for auditor review.

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Policy Details

Framework
NIST CSF 2.0
Category

Operational

Sections

7 total (7 required)

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Other NIST CSF 2.0 Templates

Asset Management Policy

Identifying and managing organizational assets within the context of their relative importance to business objectives. (NIST CSF 2.0: IDENTIFY — ID.AM)

Risk Assessment Policy

Process for understanding cybersecurity risks to assets, systems, and operations to inform risk response decisions. (NIST CSF 2.0: IDENTIFY — ID.RA)

Access Control Policy

Access to assets and associated facilities is limited to authorized users and processes. (NIST CSF 2.0: PROTECT — PR.AA)

Security Awareness & Training Policy

Personnel and partners are provided with cybersecurity awareness education. (NIST CSF 2.0: PROTECT — PR.AT)

Data Security Policy

Data is managed consistent with risk strategy to protect confidentiality, integrity, and availability. (NIST CSF 2.0: PROTECT — PR.DS)

Anomaly & Event Detection Policy

Anomalies and events are detected and their potential impact understood. (NIST CSF 2.0: DETECT — DE.AE)

Continuous Monitoring Policy

Systems and assets are monitored to identify cybersecurity events and verify protective measure effectiveness. (NIST CSF 2.0: DETECT — DE.CM)

Incident Response Policy

Responses to detected cybersecurity incidents are managed and executed effectively. (NIST CSF 2.0: RESPOND — RS.MA, RS.AN, RS.CO)

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