CCPA/CPRA
Privacy

Consumer Rights Procedures Template

Internal procedures for handling consumer rights requests including access, deletion, correction, opt-out, and portability.

What This Policy Covers

Purpose and Scope-Policy objectives and applicable personnel.
Right to Know (Access)-Specific pieces and categories access request process.
Right to Delete-Deletion request process and applicable exceptions.
Right to Correct-Inaccurate personal information correction process.
Right to Opt-Out of Sale/Sharing-Opt-out intake and fulfillment.
Right to Limit Use of Sensitive PI-Limiting SPI processing to permitted purposes.
Consumer Verification Process-Identity verification standards and methods.
Response Timelines-45-day requirement, 45-day extension, and denial procedures.
Authorized Agent Requests-Power of attorney and written permission handling.

Required Sections

A compliant Consumer Rights Procedures for CCPA/CPRA must include the following9 sections. Each section addresses a specific control requirement that auditors will review.

1

Purpose and Scope

Policy objectives and applicable personnel.

2

Right to Know (Access)

Specific pieces and categories access request process.

3

Right to Delete

Deletion request process and applicable exceptions.

4

Right to Correct

Inaccurate personal information correction process.

5

Right to Opt-Out of Sale/Sharing

Opt-out intake and fulfillment.

6

Right to Limit Use of Sensitive PI

Limiting SPI processing to permitted purposes.

7

Consumer Verification Process

Identity verification standards and methods.

8

Response Timelines

45-day requirement, 45-day extension, and denial procedures.

9

Authorized Agent Requests

Power of attorney and written permission handling.

Generate a Customized Version

This template shows the required structure. PoliWriter generates a fully customized Consumer Rights Procedures that references your actual cloud providers, identity systems, tools, and team practices — ready for auditor review.

Generate Customized Consumer Rights Procedures

Policy Details

Framework
CCPA/CPRA
Category

Privacy

Sections

9 total (9 required)

Generate with AI

Other CCPA/CPRA Templates

Privacy Notice / Privacy Policy

Consumer-facing privacy notice disclosing data collection, use, sharing practices, and consumer rights under CCPA/CPRA.

Data Inventory & Mapping Policy

Policy for maintaining an inventory of personal information collected, used, shared, and deleted across the organization.

Opt-Out & Do Not Sell/Share Policy

Procedures for honoring consumer opt-out requests from sale and sharing of personal information under CCPA/CPRA.

Data Retention & Deletion Policy

Retention schedules and secure deletion procedures for personal information under CCPA/CPRA data minimization principles.

Vendor & Service Provider Contracts Policy

Requirements for data processing agreements and service provider contracts to comply with CCPA/CPRA third-party requirements.

Security Practices Policy

Reasonable security measures required to protect personal information and avoid CCPA private right of action for data breaches.

Employee Privacy Training Policy

Training requirements for employees who handle consumer personal information or process consumer rights requests.

Back to all templates