Internal procedures for handling consumer rights requests including access, deletion, correction, opt-out, and portability.
A compliant Consumer Rights Procedures for CCPA/CPRA must include the following9 sections. Each section addresses a specific control requirement that auditors will review.
Policy objectives and applicable personnel.
Specific pieces and categories access request process.
Deletion request process and applicable exceptions.
Inaccurate personal information correction process.
Opt-out intake and fulfillment.
Limiting SPI processing to permitted purposes.
Identity verification standards and methods.
45-day requirement, 45-day extension, and denial procedures.
Power of attorney and written permission handling.
This template shows the required structure. PoliWriter generates a fully customized Consumer Rights Procedures that references your actual cloud providers, identity systems, tools, and team practices — ready for auditor review.
Consumer-facing privacy notice disclosing data collection, use, sharing practices, and consumer rights under CCPA/CPRA.
Policy for maintaining an inventory of personal information collected, used, shared, and deleted across the organization.
Procedures for honoring consumer opt-out requests from sale and sharing of personal information under CCPA/CPRA.
Retention schedules and secure deletion procedures for personal information under CCPA/CPRA data minimization principles.
Requirements for data processing agreements and service provider contracts to comply with CCPA/CPRA third-party requirements.
Reasonable security measures required to protect personal information and avoid CCPA private right of action for data breaches.
Training requirements for employees who handle consumer personal information or process consumer rights requests.